Customer Satisfaction First

At LicenseOnline, we strive to offer reliable services that meet your expectations. If for any reason you’re not satisfied and have valid grounds, we may process a refund after a thorough internal review. Please ensure to read all service terms and details before availing them.

Cancellation Policy

• Once a service request is initiated, cancellations are typically not entertained unless justified.
• If you request us to pause service, we will hold your payment for up to 1 year.
• If a refund is requested mid-process, we may:
  • Attempt to complete the service first.
  • Deduct a 20% cancellation fee + earned fees + non-refundable third-party or government charges.

Refund Policy

• Refunds are issued only when we are unable to deliver services from our end after internal investigation.
• Send refund requests via email to: care@licencesonline.com
• Deductions apply to all refunds including admin charges, resource fees, and payment gateway costs.
• No refund will be issued for:
  • Government or legal body fees (taxes, filing fees, etc.)
  • Third-party vendor payments
  • Completed or substantially completed services

External Factors Beyond Our Control

Service outcomes depend on several external authorities like government bodies and portals. We are not responsible for delays or rejections caused by:

• Technical issues in government systems
• Approval/rejection by government authorities
• Processing backlogs or changes in regulations

Force Majeure

We are not liable for any delay or failure in service delivery due to unforeseen and uncontrollable events including:

• Natural disasters (floods, earthquakes, storms, etc.)
• Pandemics, lockdowns, or epidemics
• Government actions or legal mandates
• Strikes, riots, wars, or civil unrest

Policy Changes

This policy may be updated at any time without prior notice. Clients are encouraged to review this page periodically for the latest version.